Job Opportunities
Event Ticketing Representative
General Description
Rockport Music, home of the Shalin Liu Performance Center, is seeking a Will Call Associate. Working closely with the Patron Experience Manager and front-of-house staff, this position serves as a key, event-facing point of contact for patrons attending performances.
The primary responsibility of this role is to provide efficient, courteous, and accurate ticket distribution and customer service at will call during performances and events. This position focuses on event execution, ensuring a smooth and welcoming experience for patrons picking up or resolving ticketing needs on-site.
Responsibilities
- Distribute will call tickets to patrons at performances, ensuring accuracy and efficiency.
- Reprint tickets and assist with last-minute ticket needs during events.
- Provide high-quality customer service in person, including resolving ticketing issues and patron concerns at will call.
- Manage will call setup and breakdown for each event, including organizing tickets alphabetically and maintaining a clean, functional workspace.
- Coordinate with box office and front-of-house staff to ensure accurate and up-to-date event information.
- Assist with scanning or directing patrons as needed to support event flow.
- Troubleshoot ticketing issues in real time, escalating to management when necessary.
- Maintain familiarity with event details, seating policies, and venue procedures to assist patrons effectively.
- Work scheduled performances, including weeknights, and weekends as needed.
Qualifications
The ideal candidate will have strong customer service skills and the ability to work efficiently in a fast-paced, event-driven environment. Comfort with ticketing systems (preferably Tessitura or other ticketing CRM) and basic computer skills are preferred.
Strong organizational skills, attention to detail, and the ability to remain calm under pressure are essential. Candidates must be reliable, team-oriented, and capable of handling patron interactions with professionalism and courtesy.
Experience
1–2 years of customer service experience required; prior ticketing, box office, or live event experience preferred.
How to Apply
Applicants should email a letter and resume to:
Billy Burgoyne, Patron Experience Manager
Rockport Music
wburgoyne@rockportmusic.org
Part-time Positions
Rockport Music is always open to inquiries about event-based staffing opportunities, including manager on duty, stage managers, audio engineers or lighting engineers. If you have experience or interest in one of these areas, please contact our Operations team:
Scott Rodgers, Director of Technical Operations
Backstage or technical roles
srodgers@rockportmusic.org
Michelle Alekson, Director of Rentals and Volunteers
Manager on Duty, bartender or volunteer roles
malekson@rockportmusic.org
Billy Burgoyne, Patron Services Manager
Box Office event personnel
wburgoyne@rockportmusic.org