Job Opportunities
Part-time Positions
Event Ticketing Representative
General Description
Rockport Music, home of the Shalin Liu Performance Center, is seeking an Event Ticketing Representative. Working closely with the Patron Experience Manager and front-of-house staff, this position serves as a key, event-facing point of contact for patrons attending performances.
The primary responsibility of this role is to provide efficient, courteous, and accurate ticket distribution and customer service at will call during performances and events. This position focuses on event execution, ensuring a smooth and welcoming experience for patrons picking up or resolving ticketing needs on-site.
Responsibilities
- Distribute will call tickets to patrons at performances, ensuring accuracy and efficiency.
- Reprint tickets and assist with last-minute ticket needs during events.
- Provide high-quality customer service in person, including resolving ticketing issues and patron concerns at will call.
- Manage will call setup and breakdown for each event, including organizing tickets alphabetically and maintaining a clean, functional workspace.
- Coordinate with box office and front-of-house staff to ensure accurate and up-to-date event information.
- Assist with scanning or directing patrons as needed to support event flow.
- Troubleshoot ticketing issues in real time, escalating to management when necessary.
- Maintain familiarity with event details, seating policies, and venue procedures to assist patrons effectively.
- Work scheduled performances, including weeknights, and weekends as needed.
Qualifications
The ideal candidate will have strong customer service skills and the ability to work efficiently in a fast-paced, event-driven environment. Comfort with ticketing systems (preferably Tessitura or other ticketing CRM) and basic computer skills are preferred.
Strong organizational skills, attention to detail, and the ability to remain calm under pressure are essential. Candidates must be reliable, team-oriented, and capable of handling patron interactions with professionalism and courtesy.
Experience
1–2 years of customer service experience required; prior ticketing, box office, or live event experience preferred.
How to Apply
Applicants should email a letter and resume to:
Billy Burgoyne, Patron Experience Manager
Rockport Music
wburgoyne@rockportmusic.org
Assistant House Manager
Reports To: House Manager
POSITION SUMMARY
The Assistant House Manager supports the House Manager in overseeing front-of-house (FOH) operations for performances and events at the Shalin Liu Performance Center (SLPC). This role helps ensure a smooth, welcoming, and well-organized experience for patrons by assisting with guest services, supervising ushers, and coordinating event logistics.
Working closely with the House Manager, Production, Operations, and Box Office teams, the Assistant House Manager plays a key role in executing front-of-house operations and maintaining high standards of customer service. Evening and weekend flexibility is required.
KEY RESPONSIBILITIES
Event & Front-of-House Operations
- Oversee front-of-house operations for performances and events, including lobby, performance hall, and third reception room
- Serve as the primary point of contact during events to ensure smooth coordination between front-of-house staff, ushers, and production crew
- Ensure a high standard of customer service and hospitality for all patrons
- Manage audience flow, seating, accessibility needs, and late seating procedures
- Monitor and maintain the cleanliness, organization, and readiness of public spaces
- Enforce safety protocols and act as lead responder for patron-related emergencies
Staff & Usher Support
- Support supervision of ushers, team captains, and volunteers during events
- Provide guidance and support to ushers to ensure excellent patron engagement
- Help reinforce usher policies, standards, and professionalism
- Participate in training and onboarding efforts for new ushers as needed
Communication & Coordination
- Serve as a secondary point of contact during events under direction of the House Manager
- Help communicate event details, assignments, and updates to usher staff
- Coordinate with internal teams (Production, Box Office, Operations) as directed
- Relay updates and issues to the House Manager.
Financial & Operational Support
- Assist with post-event procedures, including ensuring\concessions and bar funds are secured
- Help monitor inventory (programs, supplies, etc.) and restocking needs
- Support merchandise sales operations if applicable
Facility & Systems Awareness
- Maintain familiarity with front-of-house areas and systems
- Assist in identifying and reporting maintenance or equipment issues
- Help ensure FOH tools and equipment are prepared and functioning properly
SKILLS & COMPETENCIES
- Strong customer service and interpersonal skills
- Ability to work in a fast-paced, team-oriented environment
- Good communication and problem-solving abilities
- Organized and detail-oriented
- Ability to remain calm and professional under pressure
- Willingness to take direction and support team leadership
QUALIFICATIONS
- 2-4 years of experience in theater management or customer service preferred
- Experience in performing arts or live events strongly preferred
- Ability to work evenings, weekends, and holidays
- Basic administrative and technology skills
POSITION DETAILS
- Part-time position
- Primarily on-site during events
- Flexible schedule based on performance calendar
Please send any inquiries to:
Jay Foss, House Manager
jfoss@rockportmusic.org
Bartender
Reports to: Director of Rental Events & Volunteers
Position Description
The Part-Time Bartender is responsible for delivering excellent guest service by preparing and serving beverages efficiently in a fast-paced live performance environment. This role supports a positive audience experience before, during, and after performances while maintaining high standards of safety, cleanliness, and professionalism. This position requires a mature professional who is passionate about providing memorable experiences to all served.
Key Responsibilities
- Prepare and serve alcoholic and non-alcoholic beverages accurately and quickly
- Engage with guests in a friendly, professional manner to enhance their experience
- Operate POS systems and handle cash and credit transactions responsibly
- Maintain a clean, organized, and fully stocked bar area
- Verify guest identification and comply with all alcohol service laws and venue policies
- Collaborate with fellow bartenders, barbacks, and other staff members during high-volume shows/events
- Set up and break down bar station(s) before and after events
- Monitor guest consumption and handle sensitive situations calmly and responsibly
- Adhere to all health, safety, and sanitation guidelines
Qualifications
- Previous bartending experience preferred (high-volume or event bartending a plus)
- Knowledge of beer, wine, classic cocktails and basic bar equipment
- Strong customer service and communication skills
- Ability to work efficiently under pressure and multitask
- Must be reliable, punctual, and team-oriented
- Ability to stand for extended periods and lift up to 25 lbs
- Must meet minimum legal age requirements to serve alcohol
- TIPS certification required (or willingness to obtain upon hiring)
Work Environment
- Fast-paced performance venue with frequent concerts and events
- Audience-focused atmosphere
- Evening and weekend shifts based on concert/event schedule
Please send any inquiries to:
Michelle Alekson, Director of Rentals and Volunteers
malekson@rockportmusic.org
Rockport Music is always open to inquiries about event-based staffing opportunities, including manager on duty, stage managers, audio engineers or lighting engineers. If you have experience or interest in one of these areas, please contact our Operations team:
Scott Rodgers, Director of Technical Operations
Backstage or technical roles
srodgers@rockportmusic.org
Michelle Alekson, Director of Rentals and Volunteers
Manager on Duty, bartender or volunteer roles
malekson@rockportmusic.org
Billy Burgoyne, Patron Services Manager
Box Office event personnel
wburgoyne@rockportmusic.org