FREQUENTLY ASKED QUESTIONS
FREE (UNTICKETED) VIRTUAL CONCERTS
How do I view an unticketed free virtual concert?
- Visit Rockport Music’s Concert View webpage or our Youtube channel.
TICKETED VIRTUAL CONCERTS
How do I purchase ticketed virtual concerts and then access the video?
- Visit Rockport Music’s calendar listing and select desired performance.
- When you are on the “purchase” page, select 1 “household pass” and select “Purchase.” If you purchase 4 or more virtual performances, you automatically receive a 10% discount for a flex subscription.
- After selecting Purchase, you will be taken to your “Shopping Cart” which will list your selection(s). If your purchase is in the order, select “Checkout.”
- If you have not already logged into your ticketing account, the system will prompt you to do so. Please enter your User ID and password and select Enter. This will take you to your account showing the purchased virtual concert. At the top of that screen, c
lick on the “Go to Account information” link next to the person icon (Apple users will only see this icon) on the left under the Shalin Liu Performance Center photo (see screenshot to the right).
How will I access a virtual concert at the time of the broadcast?
- The first step is to login to your Rockport Music account on the website. Click on the “Go to Account information” link next to the person icon (Apple users will only see this icon) on the left under the Shalin Liu Performance Center photo (see screenshot to the right). If you have purchased a ticket to the virtual concert, your account will have the listing with a link to view the concert.
- You will also receive an email confirmation with the link directly to your account listing. In order to view the virtual concert, you will need your ticketing User ID and password.
How long am I able to view the virtual concerts?
- The virtual concerts are typically available for broadcast 72 hours after the original live performance and viewable for 7 days following.
How do I purchase a ticket for a friend or family member?
- If you wish to purchase a ticket for a friend or family member, you will need to purchase a gift certificate and send the gift certificate number to that friend which they can enter and setup an account.
If I cannot find my account and login information, who do I contact?
- Please email info@rockportmusic.org or call 978-546-7391 for assistance. Box office hours are 10 am-4 pm on Tuesday-Friday. With the live performance schedule this summer, the Box Office is unable to provide technical support on broadcast nights, so please practice logging in prior to the broadcast date so you have time to call in if you need assistance.
